Colt, a global provider of enterprise networking and voice services, has relied on the Consistent team for more than 15 years, particularly for its fast deployments and quality support.
Access Solution - Easy to deploy & use
Consistent Call Suite
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Call Flow
Routing & IVR. Advanced incoming communications routing and voice portal functionalities including user-friendly IVR builder, CRM integration, DTMF & automatic speech recognition, database interaction, e-mail & SMS gateway and more.
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Basic Features
- User-friendly IVR builder
- Voice playback
- DTMF capture
- Calendar management
- Queue management
- Cloud based call queuing
- Call transfer
- Multiple language support
- Pre and post contact alerts
- Load balancing and overflow
- Call limiter
- Whitelist & blacklist
- SMS and e-mail notifications
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Advanced Features
- Voice synthesis
- Speech Recognition (ASR)
- Call Bot
- Contextual data referral
- Call cost announcement
- Call recording
- VIP services
- Voice to Mail services
- Fax to e-mail
- Post call surveys
- Internal/external DB lookup
- Web call back
- Flash message
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Analytics features
- User defined KPIs
- CSV & PDF exports
- Custom data exports
- Web interfaces
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Call Contact
Cloud Contact Centre. Distribute multi-channel customer interactions (ACD) to agents within a dedicated or virtual team. Control, optimise and manage effectively your call centre.
100 % cloud and infrastructure independent.
100 % cloud and infrastructure independent.
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Queues Features
- Priority call setting
- External integrations
- Database lookup
- Overflows configuration
- Customized audio creation
- Estimated waiting time
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Agents & Supervisor Features
- Web-based interface
- Calls to all DIDs (fixed, mobile, softphone, MS-Teams)
- Skills based routing
- Multiple language support
- Agent activity monitoring
- Queue management
- Skills overflow
- Alarm Thresholds
- Discreet listening
- Voice, chat & e-mail channels
- Post call qualification
- WebRTC calls
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Services Features
- Automatic Speech Reco.
- Voice Synthesis Engine
- Text To Speech Engine
- Voice To Mail services
- PCI-DSS payments
- Calendar Management
- CRM Integration
- Outbound call campaigns
- Video assistance
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Analytics features
- User defined KPIs
- CSV & PDF exports
- Custom data exports
- Web interfaces
Voice Services
As a telecom operator Consistent also provides services on SIP trunking, phone numbers provisionning and management.
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Intelligent / business numbers
- Geographic or non-geographic numbers
- Free, Shared Cost or Premium numbers
- Unique or multiple entry points
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Telecom Services
- Call collection management
- SIP trunking, Translate call plan
- Disaster Recovery Plan (DRP) management
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WebRTC
- WebRTC calls on the agent's browser
- Can be used with third-party contact centers
- Usage statistics per agent
- Simplified mass deployment
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DRP / PRA
- Backup for SIP Trunks, MS-Teams and Contact Centres
- Protection against cyber attacks and on-site incidents
- Interface for preparing the backup solution
- Switch to your backup environment with a single secure call
Advanced features
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CRM integration
- Agent interface integrated into Salesforce
- Click-to-call on all displayed numbers
- CTI on inbound and outbound calls
- API interface for integration with third-party applications (CRM, etc.)
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Artificial intelligence
- Text transcription of voice conversations
- Sentiment analysis of conversations
- Multilingual translations and conversation summaries
Become Consistent's partner
Partner Program
Improve the customer experience of your clients or your company with our CCaaS white label solutions
We have different levels of partnerships adapted to your business : from simple sales commissions program to fully integrated and branded services with your colours including pre-sales support, functional and incident support, branded softwre interfaces and documentation, biling...
Get in touch with our sales team to find the program that best fits your needs and interests.
some reasons
Why Choose Us
01
White Label Expertise
Consistent provides white label user interfaces, documentation and support services since 2003.
02
100 % Cloud Solutions
Ready to use CCaaS solutions in the cloud without any hardware installation.
03
Ultra Fast Deployment
Consistent's solutions are easy to setup and to interface. Get deployed in days, not weeks.
04
Infrastructure-Independent
Independent of the customer's infrastructure: network, telephony and UC solution, CRM…
05
Remote Work Ready
Adapted to agents, supervisors or administrators working from their home.
06
Technical Support
Rely on our 24/7 multichannel & multilingual functional and incident support.
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Marketing Support
Get white label datasheets and product presentations from our marketing team.
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Pre-sales Support
Get help from our experts team to find the most suitable solution for the customer.
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Third Party Billing
Bill third-parties on behalf of clients for any charges on any services.
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Active Customers
Customer overview
Locations & Industries
United Kingdom
France
Italy
Spain
Portugal
Germany
Swiss
Belgium
Netherlands
Sweden
Austria
More to come
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Car rental
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Utilities
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Industries
euro
Banking
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Media
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E-commerce
Web Call Tracking
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Retail
flight
Travel
hotel
Tourism
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Insurance
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Healthcare
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Outsourcing
Customer Satisfaction
For another year, our customers are satisfied!
98 % of our customers rate the quality of our support as “Good” or “Excellent”
Annual survey conducted in January 2023Results of the 2021 annual survey: 99 % - Results of the 2020 annual survey: 98 %
Success Stories
Expert in customer relations, digicall develops and markets innovative customer relations solutions. Digicall uses Consistent technology for its cloud-based contact centre solutions.
The French operator Keyyo, expert in internet solutions and business telephony for SMEs and a subsidiary of Bouygues Telecom since 2019, is offering its customers its Keyyo Contact Center offer based on Consistent technology.
Teleperformance, the French leader in outsourcing for large companies, has relied on the technical services of Consistent as part of the roll-out of the national Covid vaccination number in 2021.
As a leader in auditing, consulting and public accounting, KPMG was able to quickly reinource its helpdesks and benefit from a simple, effective and reliable solution and highly responsive support thanks to Consistent.
Hub One, a subsidiary of the ADP Group (ex Aéroports de Paris) and a telecoms operator with expertise in airport areas, has been able to deploy high-performance solutions with Consistent that enable them to divide the calls to be handled by their operators by 5.
Soditel provides communications services to SMEs and multinationals, as well as complete telecommunications installations, drawing on the expertise of more than 25 years' experience in the sector.
Commeett is a white-label fixed & mobile telephony operator with 100% indirect sales. Commeett supports its partners in setting up their telephony offering, thanks to its expert platform.